Reference

Terms & Conditions for Your Account

data sgp 2024 Terms & Conditions set the rules for opening, using and closing your account, with clear wording around local access, wallet ownership and account security.

Clear account stepsLocal access wordingWallet ownership checksPolicy contact path
data sgp 2024 Terms & Conditions for Your Account
POLICY HELP

Where Terms Questions Get Answered

A clear contact route matters when a clause affects your account or payment status. We keep policy assistance close to the sign-in and cashier areas so you can identify the relevant account step before sending a request. Include your registered phone detail, the section of the Terms & Conditions you are asking about, and any receipt reference shown for DANA, OVO, GoPay or QRIS. We use those details to reduce back-and-forth without asking you to share a password.

Team online

Account access

If a Terms & Conditions question appears during sign-in, use the account contact route shown beside the login area. Tell us whether the issue concerns phone verification, duplicate details or a restricted account step, and we can direct the request to the relevant policy point.

Wallet status

For a payment clause or wallet mismatch, send the receipt reference and the payment name displayed in your account. Our support path covers DANA, OVO, GoPay, QRIS, bank transfer and virtual account questions without requesting your wallet password or full secret credentials.

Policy changes

When you want to question, correct or request clarification on a condition, use the policy contact link connected to this page. Quote the heading or sentence involved, keep your account phone detail ready, and we will assess the request against the current wording.

DATA SAFEGUARDS

How We Apply These Account Rules

The Terms & Conditions work alongside practical account controls rather than replacing them. We use the details needed to create and protect your account, check a payment instruction, answer a policy request…

Account data

We use your account details for login, phone verification, payment matching and policy support. The Terms & Conditions do not permit you to submit another person’s phone detail or wallet information as your own, because that can interrupt an account request.

Cookie choices

Our policy wording covers cookies used to keep an account session working and remember basic access choices. If your browser blocks them, the Terms & Conditions still apply, but you may need to confirm the login step again when moving between lobby pages.

Login security

You are responsible for keeping your password and phone access private under these conditions. We will not ask for your password through a policy contact request. If you suspect that someone else used your account, contact us before attempting another wallet or account action.

Payment evidence

A receipt or reference may be checked when your request concerns DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. We compare the submitted detail with the account record, and unclear or conflicting evidence can keep the related request pending.

Record retention

We retain account and policy-request records for the period needed to operate the account, resolve disputes and meet applicable legal duties. The Terms & Conditions allow us to keep a necessary audit trail even after you ask to close the account.

Change requests

You can ask us to correct an inaccurate account detail or explain how a policy record was used. Send the request through the account contact route, identify the affected field, and provide enough information for us to verify that the request is yours.

Answers About Account Conditions

These questions cover the parts of the Terms & Conditions most likely to matter before you open an account or submit a wallet request. We keep the answers tied to the actual account path, including phone verification, local eligibility, payment matching and policy contact. If your situation is not listed, quote the relevant clause when you contact us so we can respond to the exact condition rather than guessing.

You can read the current Terms & Conditions on this page before opening an account or using a payment path. Check the heading and any displayed update notice, then contact us through the policy route if a sentence is unclear or appears different from an earlier version.

Yes. Account access and eligibility depend on local law, so you must use the service only where local law permits. We may ask for the account details needed to apply that rule, and a local restriction takes priority over general wording shown on this page.

You may need to complete clear phone verification before account access. Your phone detail must belong to you and match the account request. If the verification result conflicts with submitted information, we can pause access while the account and the relevant Terms & Conditions are checked.

No. Our Terms & Conditions require payment instructions to match your account path and the wallet or bank detail shown for that request. Another person’s DANA, OVO, GoPay, QRIS, bank transfer or virtual account evidence may be held for clarification.

Do not continue with the affected account action until you understand the clause. Use the policy contact route, quote the heading or sentence, and tell us what you believe is unclear. We can explain how the condition applies, but local law remains the controlling requirement.

You can request correction of an inaccurate account field through the contact route connected to this page. Identify the field and provide verification details so we can confirm the request is yours. Some records may remain stored when retention is required for legal or account purposes.

Send a policy request with your registered phone detail, the affected account step and the clause you want assessed. For a payment matter, add the receipt reference and payment name, such as DANA or QRIS. We will direct the request to the applicable account record.